FAQS
What happens after I place an order?
After you place your order you will recevie an email confirmation. Your
credit card will be verified and then your merchandise will be shipped. If your item
is not in stock, a customer service representative will call or email you promptly.
If you place your order with the intention of mailing in a check or money order, then a
representative will hold your order until the check arrives.
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What do I do if I don't receive an order confirmation via email?
Please allow 1 business day for your email confirmation to arrive. If you're
feeling especially desperate and impatient, then call 800-288-0640 and a representative
will be able to give you a quick update. If you don't receive your order
after 1 business day, then please call or you can just resubmit your order indicating in
the notes that this order is being "resubmitted" from a previous day.
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Is it safe to use my credit card online and will the information I give
you remain confidential?
Yes, yes yes! Your information is used only to process your order. We
do not sell customer data to anyone. It is kept strictly inhouse. We use
secure servers to process your orders so place your orders with 100% confidence.
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Can I cancel an order I just placed?
You may attempt to cancel your order by filling out our Cancellation Form. Please do not call to cancel
your orders, because we need a form submission. If your order has yet to be
processed, then we will be able to cancel your order without incurring fees or
charges. In the event that your order has been processed, then your package will
arrive. You have 2 choices after this. 1) Refuse the package from the
carrier. The package will then arrive back to us. You will be responsible for
shipping and a restocking fee. 2) Accept the package and then ship it back to us w/
an RMA number. You will need to fill out our RMA Form and request a Return
Number. After our customer service gives you a return number, write it on the
outside of the original shipping box, with our shipping address clearly indicated and then
use a carrier like UPS to send it. You will be responsible for tracking and insuring
your package. If the package is lost, it will be your responsibility. You will
then need to send in a claim with your carrier.
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How soon will my order arrive?
Packages normally arrive in 3 to 10 working days. We have warehouses on the
West and East Coast. So depending on where you live and which warehouse your item is
shipped out of, it may take up to 2 weeks. If your package does not arrive
within 2 weeks, email us so that we can trace it. Your item may be lost, and
we will make arrangements to have another one shipped out immediately.
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What happens if my merchandise comes damaged right out of the box?
We apologize for this, but this does happen sometimes when merchandise is being
shipped. First of all do not panic. Call us. Do not throw away
anything including the box it arrived in. It will be used as evidence by the
carrier to verify that it was mishandled. Please do not use the merchandise in any
way. We may then arrange a replacement item to be shipped to you. Every
instance will be determined on a case by case basis.
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What happens if I just want to return the merchandise because I'm
unhappy with it or if I just changed my mind?
Please fill out our Return Merchandise
Authorization Form. You will receive further instructions. Please read our
Warranty & Return Policy for the product in question for more details.
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I'm having trouble adding products to my shopping cart and checking
out. What do I do?
Use our secondary order form. It is Secure and Safe. Click
here to open up our form and submit your order. You can also call in your order
at 800-288-0640 10am-7pm M-F PST Sat 10-6pm PST.
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